Privacy Policy
How we collect, use, and protect your information.
1. Introduction
Arche Digital Media ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at archedigitalmedia.com.au or use our services.
2. Information we collect
Information you provide directly
- Your name, email address, phone number, and business information when you fill in our forms
- Information you share with us when you book an audit or strategy session
- Messages you send via our chat widget or contact forms
Information collected automatically
- Your IP address, browser type, device type, and operating system
- Pages you visit, time spent on pages, and click behavior
- Referring website information
- Cookies and similar tracking technologies (see our Cookie Policy)
3. How we use your information
We use the information we collect to:
- Respond to your inquiries and provide our services
- Send you the audit, strategy documents, or other content you've requested
- Communicate with you about your engagement with us
- Improve our website and services
- Comply with legal obligations
- Send marketing communications (only if you've opted in — and you can opt out at any time)
4. Who we share your information with
We do not sell your personal information. We share information only with:
- Service providers who help us operate (e.g. Formspree for form submissions, email providers, hosting services). These providers are contractually bound to protect your information.
- Legal authorities when required by law or in response to legal process.
- Clients only with your explicit consent (e.g. if you've consented to being a published case study).
5. How long we keep your information
We keep your personal information only for as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Audit and strategy session data is typically retained for 3 years; client data is retained for the duration of our engagement plus 7 years for accounting purposes.
6. Your rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal obligations)
- Object to processing or request restriction of processing
- Request data portability
- Withdraw consent at any time (for marketing communications)
- Lodge a complaint with your local data protection authority
To exercise any of these rights, email us at info@archedigitalmedia.com.
7. Security
We take reasonable steps to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
8. International data transfers
Some of the service providers we use may be located outside Australia. By using our services, you consent to your information being transferred internationally. We take steps to ensure your information receives adequate protection wherever it is processed.
9. Children's privacy
Our services are not directed at individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or emailing you. The "Last updated" date at the top of this page shows when the policy was most recently revised.
11. Contact us
If you have questions about this Privacy Policy or how we handle your information:
Arche Digital Media
Email: info@archedigitalmedia.com
Phone: +61 468 440 652
Address: Melbourne, Victoria, Australia